Related Articles for you From an increase in puppy purchases to new vocabularies that include “social distancing” and “flatten the curve,” the pandemic has introduced a range of new behaviors, including how people shop, work and socialize. When it comes to banking, there was increased uptake in digital apps. But […]

Related Articles for you How to improve access to cash (and lower costs) during challenging times Cash and cash flow have always been difficult to manage for both financial institutions (FIs) and retailers. Managing these cash inflows and outflows to meet consumer needs and the solvency of the businesses is […]

Related Articles for you As consumer demand has shifted to focus on experience, personalization is taking center stage. Customers want to feel connected to the brands they are loyal to and like these brands really know them. They want the businesses they interact with to know their name, purchasing history, and more […]

Related Articles for you Customer experience has always been a huge focal point for financial institutions (FIs) and the need to keep customers delighted remains top of mind. While some FIs have found the secret to exciting and satisfying their customers, many more still struggle with it. How can they […]

Related Articles for you Banknotes, euros, rupees, dollars, rubles—and the various names of cash—aren’t things of the past, even in an increasingly digital world. Yet, understanding cash trends aren’t so simple. Take India for example. Since 2016 there’s been a push by the government for citizens to embrace digital transactions and move away from cash.  Yet, the use of cash has increased in India, even […]

Related Articles for you While Canadians have embraced new methods of digital interaction, the use of branches and cash remains popular and even essential Canada is one of the top two countries in the world for electronic payments (behind Sweden) while boasting the highest number of ATMs per capita, only […]

Related Articles for you Consumer expectations for personalized interactions are largely driven by the experiences they have come to know and trust from the major retailers and tech giants of the world to the media and entertainment companies they interact with daily. From listening to music and watching TV to […]

Related Articles for you How ATMaaS and other big ideas can overcome service obstacles So, you’ve got an idea for your self-serve channel that will enrich your customers’ experiences and set your financial institution apart from competitors. You’re understandably thrilled to implement this groundbreaking concept. Then, suddenly, you remember that your ATMs are a […]

Related Articles for you Since launching in 1967, the ATM has become the most common way for banking customers to access cash wherever they are in the world. And, in the early 2000s, ATMs hit their boom years and that’s when they really began to evolve. So, over the last […]

Interesting Articles for you The idea of going totally cashless can seem like a great idea to a retailer. It can make stores more efficient by eliminating all cash handling and management. And it can speed up transactions, reducing the number of times shoppers have to wait in line and […]