Related Articles for you How financial institutions continue to adapt to serve customers From sending employees to work from home to quickly adapting business models, financial institutions are finding new ways to meet customer needs. While banking regulations require contingency plans for catastrophes to be in place, the coronavirus disruption is […]

Related Articles for you Self-employed banking customers are underserved The self-employed segment is the fastest-growing segment in the world. And in North America, it’s predicted that by 2026, more people will be earning their income from self-employed work than from traditional salaried work. But despite its growth, this segment is […]

Related Articles for you It’s 1967, and the U.S. is watching the first Super Bowl as Celtic F.C. fans in Glasgow, Scotland celebrate their team’s European Cup win—and the Congress of Columbia creates the “Day of the Columbian Woman” national holiday. But that’s not all. Around the world, bankers have […]

Related Articles for you Well before COVID-19, some countries in various parts of the world were moving towards cashless societies. And, with consumer demand for more payment options leading the charge for non-cash payments, including contactless credit cards, talk of such a movement is on the rise again. But, while […]

Related Articles for you Cash handling is a core part of a bank’s branch operations. But all the counting, recounting, checks, transit, security, and other factors make it a draining task for tellers. So, it’s no surprise that finding ways to automate cash handling at self-service is key to driving […]

Related Articles for you The overall use of contactless payments in the U.S. has risen 150% since March 2022. The use of contactless tools and technology has been key to business continuity during the pandemic, from transacting and making purchases to scheduling services and maintaining life in general. All industries […]

Related Articles for you It’s clear that FIs today are facing a stark new reality: technology is more vital to all aspects of financial services than ever before. Why? For one thing, it’s a competition game changer: Accenture reports that financial institutions (FIs) which are true “all in” on technology or “digitally active” boost financial returns, with those banks pulling ahead of those struggling with digital transformation. […]

Related Articles for you Heavy competition in the financial industry means the bar continues to rise with no end in sight. So FIs need to use every resource available to them to set their brand apart and stay one step ahead of their competitors. That makes it more important than […]

Related Articles for you Building digital-first experiences in the branch aren’t just for customers; it’s also for your tellers and bankers FIs have primarily focused their efforts on providing low-friction experiences for their customers. But increasingly they’re looking at how to provide digital-first experiences for their employees as well. And […]

Related Articles for you It’s a whole new payments ballgame and you need to know the rules What do you get when you combine a pandemic, the need for no contact, and digital technology? At least two things: 1) a recipe for making quick adjustments and 2) a massive payment […]